My job is the real-life Line of Duty

Fazila Jeraj, 42, is professional standards unit (PSU) manager at the National Crime Agency.

I lead a team that works to ensure the integrity of the National Crime Agency (NCA) – very much like the anti-corruption unit in Line of Duty. We assess and investigate possible misconduct and protect officers from malicious or unfounded allegations.

My job day to day

My average day in the professional standards unit (PSU) is non-stop decision-making, having lots of difficult conversations. But it’s also lending an empathetic ear wherever I can.

Every day is different, whether I’m dealing with conduct matters referred to me for a decision, managing issues arising from deaths or injuries or overseeing responses to public queries and complaints.

All of these require me to be unbiased, open-minded and effective in acquiring accurate information, which ensures that the right action is taken.

My career in law enforcement

I kind of fell into my first role in law enforcement, seeing an advert in a local paper when I was 24.


I loved it so much, I’ve not looked back. Over the last 18 years, I’ve been fortunate enough to work in a wide variety of roles and units.

My advice to getting a job at the NCA

Just do it. Don’t think you need to be a certain kind of person, or come from a certain kind of background. As an individual, you will bring your unique perspective. The Agency recognises that if we’re to protect and understand the public, we need to look, think and feel like them… all of them.

Advice to my younger self

Believe in yourself and your abilities. Don’t let other people hold you back.


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